Evermore Counselling – Privacy Policy
Last updated: June 2026
I take your privacy seriously. This policy explains what personal information is collected through this website, how it is used, and your rights under UK GDPR. It applies to http://www.evermorecounselling.co.uk and to any forms you complete when contacting me.
1. Who I am
Evermore Counselling is run by Yasmin Lewis, Integrative Counsellor and BACP Registered Member, based in Frome, Somerset.
If you have any questions about this policy or how your data is handled, you can contact me at:
Email: evermorecounselling@outlook.com
Address: available on request
2. What information this website collects
This website may collect the following information:
- Information you provide directly
- Your name
- Email address
- Phone number
- Any information you choose to include in a contact or initial call request form (e.g., availability, brief reason for seeking counselling)
- Automatically collected data
Like most websites, basic technical data may be collected, such as:
- IP address
- Browser type
- Pages visited
- Cookies (only those necessary for site functionality)
This helps the website function properly and understand how it is being used.
3. How your information is used
Your information is used for the following purposes:
- To respond to your enquiry and arrange an initial call or session
- To provide counselling services if you choose to work with me
- To maintain secure and accurate records in line with professional and legal requirements
- To improve website performance (e.g. analytics, if enabled)
I do not use your information for marketing, and I do not share it with third parties for advertising.
4. Lawful basis for processing
Under UK GDPR, I process your data using the following lawful bases:
- Legitimate interests; responding to enquiries, maintaining website security
- Contract; when you begin counselling with me
- Legal obligation; where required by law (e.g. safeguarding, court orders)
5. How your information is stored
Information submitted through the website or contact form is stored securely in:
- Encrypted email
- WordPress
- My 2fa and password‑protected practice system
I take steps to ensure your data is protected from loss, misuse or unauthorised access.
6. How long your information is kept
Enquiry information is kept for up to 6 months if you do not begin counselling
Client records and notes are kept for 6 years after counselling ends (in line with professional guidance)
Website analytics data is kept according to the provider’s standard retention periods
After this time, data is securely deleted or destroyed.
7. Who your information is shared with
I do not sell or share your personal information with third parties.
However, some trusted services may process data on my behalf, such as:
- Website hosting provider
- Email provider
- Practice management software provider
These services are GDPR‑compliant and only process data as needed to support my practice.
I may also share information if required by law or where there is a serious risk of harm, in line with my confidentiality policy.
8. Your rights under UK GDPR
You have the right to:
- Access the personal data I hold about you
- Correct inaccurate information
- Request deletion of your data (in some circumstances)
- Restrict or object to certain types of processing
- Withdraw consent (where consent is the lawful basis)
- Complain to the Information Commissioner’s Office (ICO) if you have concerns
To exercise any of these rights, please contact me using the details above.
9. Cookies
This website uses only essential cookies required for functionality.
If analytics or additional cookies are added in future, this policy will be updated and a cookie banner will be provided.
10. Changes to this policy
This privacy policy may be updated from time to time. The most recent version will always be available on this page.